Terms of Service
Last Updated: 27 January 2026
Welcome to Pouch Lab. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully.
1. Acceptance of Terms
By using pouchlab.co.uk (the "Website"), you confirm that you:
- Are at least 18 years of age
- Have the legal capacity to enter into a binding contract
- Agree to comply with all applicable laws and regulations
- Accept these Terms of Service in full
If you do not agree to these terms, you must not use this Website or purchase our products.
2. Age Restriction & Verification
2.1 Minimum Age Requirement
You must be 18 years or older to purchase nicotine products from Pouch Lab. It is illegal to sell nicotine products to anyone under the age of 18 in the United Kingdom.
2.2 Age Verification Process
We use age verification systems to confirm your age before processing orders. By placing an order, you:
- Confirm you are 18 years or older
- Consent to age verification checks
- Agree to provide valid identification if requested
- Understand that false information may result in order cancellation and account termination
2.3 Delivery Age Verification
Our delivery partners may require proof of age upon delivery. You must present valid photo ID showing you are 18+.
3. Product Information
3.1 Nicotine Products
All products sold on this Website contain nicotine. Nicotine is an addictive substance. Our products are intended for adult use only and are not suitable for:
- Persons under 18 years of age
- Non-smokers or non-nicotine users
- Pregnant or breastfeeding women
- Individuals with cardiovascular conditions or other health concerns
3.2 Product Descriptions
We strive to provide accurate product descriptions, images, and specifications. However, we do not warrant that product descriptions are error-free, complete, or current. If a product is not as described, your sole remedy is to return it in accordance with our Refund Policy.
3.3 Product Availability
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion.
4. Orders & Pricing
4.1 Order Acceptance
Your order constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason, including:
- Failed age verification
- Product unavailability
- Pricing or product description errors
- Suspected fraud or unauthorized transactions
- Shipping restrictions
4.2 Pricing
All prices are in British Pounds (GBP) and include VAT where applicable. Prices are subject to change without notice. We reserve the right to correct pricing errors.
4.3 Payment
Payment is required at the time of order. We accept major credit/debit cards and other payment methods as displayed at checkout. By providing payment information, you represent that you are authorized to use the payment method.
5. Shipping & Delivery
Shipping terms are governed by our Shipping Policy. Delivery times are estimates and not guaranteed. We are not liable for delays caused by carriers, customs, or circumstances beyond our control.
6. Returns & Refunds
Returns and refunds are subject to our Refund Policy. Due to hygiene and safety regulations, we have strict limitations on returns of nicotine products.
7. User Accounts
7.1 Account Creation
You may create an account to facilitate purchases. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of unauthorized access
7.2 Account Termination
We reserve the right to suspend or terminate accounts that violate these Terms, provide false information, or engage in fraudulent activity.
8. Intellectual Property
All content on this Website, including text, graphics, logos, images, and software, is the property of Pouch Lab or its licensors and is protected by UK and international copyright, trademark, and intellectual property laws.
You may not:
- Reproduce, distribute, or modify Website content without permission
- Use our trademarks or branding without authorization
- Scrape, data mine, or use automated systems to access the Website
9. Prohibited Uses
You agree not to:
- Use the Website for any unlawful purpose
- Attempt to purchase products if you are under 18
- Provide false or misleading information
- Resell products for commercial purposes without authorization
- Interfere with Website security or functionality
- Transmit viruses, malware, or harmful code
- Harass, abuse, or harm others
10. Limitation of Liability
To the fullest extent permitted by law:
- Pouch Lab is not liable for indirect, incidental, consequential, or punitive damages
- Our total liability shall not exceed the amount you paid for the product in question
- We are not responsible for misuse of products or health consequences of nicotine consumption
- We do not warrant uninterrupted or error-free Website operation
11. Indemnification
You agree to indemnify and hold harmless Pouch Lab, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:
- Your violation of these Terms
- Your use of our products
- Your violation of any third-party rights
- Providing false age or identity information
12. Health & Safety Disclaimer
WARNING: Nicotine is addictive and habit-forming. Our products are not smoking cessation devices and are not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional if you have concerns about nicotine use.
By purchasing our products, you acknowledge the risks associated with nicotine consumption and assume full responsibility for your use.
13. Governing Law & Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting. Your continued use of the Website constitutes acceptance of revised Terms.
15. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
16. Contact Information
For questions about these Terms of Service, contact:
Pouch Lab
Email: sales@pouchlab.co.uk
Website: pouchlab.co.uk