Shipping Policy

Last Updated: 27 January 2026

At Pouch Lab, we strive to deliver your nicotine pouches quickly and securely. Please review our shipping policy below.

1. Shipping Locations

1.1 United Kingdom

We ship to all addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

1.2 International Shipping

International shipping availability varies by country due to local regulations on nicotine products. Please check at checkout to see if we can ship to your location. Note: You are responsible for understanding and complying with your country's import regulations for nicotine products.

2. Processing Time

Orders are typically processed within 1-2 business days (Monday-Friday, excluding UK bank holidays). Orders placed after 2:00 PM GMT or on weekends/holidays will be processed the next business day.

3. Delivery Times & Rates

UK Mainland

Shipping Method	Delivery Time	Cost
Standard Delivery	3-5 business days	£3.95
Express Delivery	1-2 business days	£6.95
Free Standard Delivery	3-5 business days	FREE on orders over £30

Scottish Highlands, Islands & Northern Ireland

Delivery may take an additional 1-2 business days. Standard rates apply.

International Shipping

Delivery times and costs vary by destination. Rates are calculated at checkout. Typical delivery: 7-14 business days. Customs duties and taxes are the responsibility of the recipient.

4. Order Tracking

Once your order ships, you'll receive a confirmation email with tracking information. You can track your parcel through the carrier's website.

5. Delivery Requirements

5.1 Age Verification

You must be 18 years or older to receive nicotine products. Our carriers may require proof of age upon delivery. Acceptable forms of ID include:

UK driving licence
Passport
National ID card
PASS-accredited proof of age card

5.2 Signature Required

All orders require a signature upon delivery to ensure secure receipt and age verification compliance.

6. Failed Delivery Attempts

If delivery cannot be completed:

The carrier will leave a notification card
You can arrange redelivery or collection from a local depot
Parcels are typically held for 7-10 days before being returned to us
If returned, you may be charged for reshipping

7. Incorrect or Incomplete Addresses

Please ensure your delivery address is complete and accurate. We are not responsible for delays or non-delivery due to incorrect address information. Address correction fees may apply.

8. Lost or Damaged Parcels

If your order is lost or arrives damaged:

Contact us within 48 hours of expected delivery (for lost parcels) or receipt (for damaged items)
Provide your order number and photos of any damage
We will investigate with the carrier and arrange a replacement or refund